All images and products shown are the sole property of ©TheSassyPlanner 2019

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www.starcreationsco.co.uk
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​How Do I Place An Order?

 

In the shop, select which product you would like to view more information on...  

 

Select your options, personalised, a planner band adding...  Just add to basket and checkout...  I take all payment methods including Paypal...  Don't forget to include any promo codes you may have if you have recently signed up to my mailing list!  These cannot be added after purchase.

If you do not see the cover option you want - but its available in the A5+ just select the planner type you require and add a note to me at checkout stating the name of the design you would like.


If the product offers customisation then just fill in the required fields and place your order! You will receive confirmation of order immediately via email and if your product is an instant download then the link will be in the email for you to download if payment has been processed.  

How soon do you dispatch?

My normal processing times are 1-3 working days which is really quick for handmade and personalised products, I like to keep all my customers happy! The exception to this is during a holiday I might take but processing times will be made clear on the home page.  You will see these processing times before you order in this event :)

In case of any other delay I would email you to let you know in advance.  Please use the contact page if you need to get in touch.

 

Payment and Shipping

 

Other than instant download items, the physical products available for sale are all shipped via Royal Mail 2nd Class postage - so delivery is usually 2-3 days.  If delivery is urgent please contact me and I can help.

 

​​Returns & Refunds

 

If you are not happy with your product then please contact me in advance and i will do my best to help you with either a replacement item or a refund upon return.  If the product is digital, refunds cannot be issued.  If the product is personalised returns/refunds cannot be issued unless its a fault i have made, in which case i will of course replace your item.  Please contact me in the event of any problem arising. 

Your Questions...

Have a question not answered here? Head over to the contact form to submit your question :-)

 

(Printables Coming Soon)

What is a printable?

Printable's are a way to  quickly and affordably get the documents and artwork you love!  In just a few minutes and for just a couple of pounds, you can transform your office desk or the walls in any room in your home while showing off your artistic side! 

What resolution and file format is the art?

All designs are delivered as high resolution (300 dpi) JPEG files (that means they're super high quality)

What size is the printable art?

Most designs are meant to be printed as A4 and A5 or in some cases A3

How does a JPEG or PDF file become art on my wall?

Once you download your high-resolution printable JPEG/PDF file you can print it immediately from your home computer on photo paper, matt paper — or normal paper at a local printers or even library or at the local photo shop or online!  Printable art is a great gift idea once printed!

 

ZIP Files

In order to access your art files ("unzip" them) from the zip folders you'll download, simply:
 

1) Double click on the zip file and you should then see your files!

2) Next, highlight all of them and move them to a folder on your desktop (or wherever you'd like to save them).

3) You're all done! Now you can print and enjoy your new printables!

 

Do I need special software for the zip files?

Not at all! Both Macs and Windows handle these files natively, which means you don't need any third-party software. 

Can I resell your printables once downloaded?

Sorry No.  All the printables I have created here are licensed for personal, non-commercial use only. In other words, please print and enjoy what you purchase, but it is not permitted to sell or giveaway in any form.  Digital or physical.

Do you offer refunds?

Due to the digital nature of printables, refunds can't be given to any digital file that has already been downloaded. However, if a purchased product has not been downloaded yet, it is still eligible for a refund.

For physical products,.. If you are not happy with your product then please contact me in advance and i will do my best to help you with either a replacement item or a refund upon its return.

I haven't received my order via email yet?

The email with your download links should arrive within minutes of completing your order. If it's been more than 10 minutes and you still don't see it, this usually happens for a few common reasons:

1) The email went to your spam/junk folder and is waiting patiently for you there.

2) If you checked out via Paypal, make sure you check the email account associated with your Paypal account (and then see #1 above

3) There was a typo in your email address during checkout. If you've tried #1 and #2 above and still can't find your order email, Send me an email through the Contact Form as soon as possible and I will do my very best to get your sorted! Be sure to include the full name the order was placed under and the date of ordering.

Should I use glossy or matte paper for my prints?

Glossy photographic paper, which is shiny and reflects light easily and helps colours pop, is a fantastic option.

This is great for most prints – especially if they’ve got personality!

Some people, though, prefer matte paper, which is less shiny/reflective and results in less vibrant colours. This is a great choice for vintage prints meant to appear aged, for example.  Follow me on Instagram and Facebook - links below!